Another Wonder

Different problems.
Work you can point to.

A selection of systems, tools and working ideas. Project and client names are omitted here; the contribution and stage of the work stay visible.

Finding the next
piece of work.

Industrial flooring · Sales-system package delivered

A floor-coatings contractor needed a repeatable way to find opportunities, prepare outreach and keep track of the conversation. The starting point was one person doing the sales work.

We prepared a practical sales workspace: prospect research, a starting CRM, reusable agent skills and plain-language runbooks. The package covered research, drafts, follow-up and daily reporting, with a person approving outgoing messages.

What the handoff contained
  • Structured account, contact and follow-up records.
  • Agent instructions for research, drafting and keeping the records current.
  • Guides for setup, daily use and protecting the business’s existing email.

This was a prepared system and handoff. It is presented as delivered groundwork, without a claim about subsequent sales results or autonomous operation.

A sales day, made inspectable
ResearchFind relevant opportunities.

Bring a source, a reason to care and the right contact into the record.

PrepareMake the next action clear.

Draft the note and keep the context beside it.

Human review

Approve what goes out.

ReturnKeep the thread.

Record the response and know what needs attention next.

Illustrative workflow. No client data is shown.

Other ways
the work takes shape.

Open an example for the problem, contribution and result.

Data & decision tools

Planning around real constraints.

Operational planning pilot

Separate records and competing limits made a planning problem difficult to see as a whole. We built a decision-support interface that brought proposed assignments and the constraints shaping them into the same view.

The work included structuring source inputs, distinguishing different kinds of capacity, applying planning rules and explaining assignments that could not be made. The result was a working planning pilot, with proposed decisions available for inspection.

Source records
Bring the working inputs together.
Constraints
Make capacity and exceptions explicit.
Plan
Inspect proposed assignments.

Workflows & documents

From a conversation to a finished document.

Guided document systems

A form often assumes that people already understand the process around it. Guided questions can collect the same information in a more manageable order and use it to assemble a document.

This work combines interview design, document assembly and verification. It includes contributions to guided form systems, with the questions, branching and generated documents considered together.

Questions
Ask for information in context.
Logic
Follow the relevant path.
Document
Assemble the result for review.

Agents & digital labor

A useful first conversation.

Voice-agent prototype

Routine enquiries still need an answer when a person is unavailable. A working voice-agent prototype explored lead capture and common customer-service conversations.

The contribution was a prototype for an initial conversation: understanding what someone was asking for and collecting the information needed to continue. The conversation is the deliverable: a working example of how routine enquiries can be handled and captured.

Enquiry
A person calls with a request.
Conversation
Answer routine questions and collect context.
Lead record
Keep the information needed to follow up.

Products & experiences

An edition built for reading and listening.

Published product

A long-form publication became a complete digital experience, with continuous reading, two narrators and a saved place for each mode. Source notes remain available within the text.

The work brought editorial material, interface design, audio delivery and physical-book purchasing together. Readers can change speed, seek from the text and return to where they left off.

Open the reading experience
Read
Continuous text and source notes.
Listen
Two narrators with speed controls.
Return
Separate saved reading and listening places.

Research & strategy

A clearer way to choose the next step.

Research and advising

An owner-operated business needed a practical view of its local market and opportunities. The engagement combined research, positioning and a proposed growth plan.

The work brought market research and positioning options into a practical plan for the owner to consider.

Market
Understand the local context.
Position
Consider the offer and its audience.
Plan
Set out proposed next steps.

Something
you recognize?

Your version of the problem will have its own details. We can begin there.

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